Frequently Asked Questions
What are our opening hours?
Our opening hours are 9.00 – 17.00 Monday to Friday. We are unable to respond to messages outside of office hours, but we will aim to resolve your query as soon as we are back.
How long will shipping take?
For our standard delivery please allow 3-5 working days for delivery.
My order hasn’t arrived, what can I do?
If your order has not arrived after 7 working days, please let us know via our ‘contact’ section, or call us on 0344 980 2125 or email Websales@digigroup.co.uk, and we can look into this for you.
Do I have warranty on my device?
Yes! Your warranty period starts from the date of purchase and will be in place for 90 Days. During this period we will replace the product for you.
My item is faulty, what should I do?
If you suspect you may have received a faulty item please give us a call straight away, we will of course resolve this immediately for you. Or, if you need help setting up your device, please contact us and we'll be happy to advise.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Buy Now Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
DIGILAND LIMITED, Digiland House, Stafford Park 12, Telford, UNITED KINGDOM is authorised and regulated by the Financial Conduct Authority (FCA FRN 759575) and acts as a credit intermediary and not a lender, offering credit products provided [exclusively by Klarna Financial Services UK Limited] [by a limited number of finance providers, including Klarna Financial Services UK Limited]. Please note that Pay in 3 instalments agreements are not regulated by the FCA. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply. Klarna.com/uk/terms-and-conditions
What payment methods do we accept?
We use PayPal to process all web orders. PayPal is a secure online payment system which accepts all major credit and debit cards: Master Card, Maestro, Visa, Visa Electron, Solo and Direct Debit, in addition to payments from a PayPal account if you have one.
Where can I view your Terms and Conditions?
Our Terms and Conditions, Terms of Service and Privacy Statements can be downloaded using the below links: